The email booking confirmation is NOT A TICKET and CANNOT be used for travel. You MUST collect your tickets from a Fullers360 Ticket Office by providing your confirmation sheet and a form of identification.
Proof Of Age
Proof of age MUST be shown for senior or child tickets. We cannot provide your ticket(s) without a booking number.
Collection Of Tickets
You are only able to collect your tickets during our ticket office opening hours. You will not be able to collect web tickets on any of our vessels.
Please ensure you arrive at least 30 minutes prior to your departure time. If departing from Auckland, please check you are at the right pier. Ferries to Devonport depart from Pier 1. Ferries to Waiheke Island, Rangitoto Island and the Harbour Cruise usually depart from Pier 4. Please check departure boards or ask our friendly staff at a Fullers360 ticket office.
If you have booked a time on one of our tours, we recommend you contact us 24 hours beforehand to confirm your tour on +64 9 367 9111 (during standard business hours). Very occasionally tours are cancelled due to unforeseen circumstances. In this instance you will receive a full refund.
Ticket Terms & Conditions
Your ticket is non-refundable and non-transferable. Tours and cruises are only valid for the date and time shown.
Fullers General Terms & Conditions Of Sale & Travel
All activities, operations and services provided by Fullers360 are subject to Fullers' Terms and Conditions of Travel.
Intellectual Property Rights
This site is owned and operated by Fullers Group Limited. The material contained on it is protected by copyright and may only be used for personal and non-commercial purposes. No material on this website may be copied, published or distributed in any way without obtaining Fullers360’s prior written consent.
Other third parties may own intellectual property rights to material on this website and no licence is granted in respect of those intellectual property rights. Use of the website must not infringe in any way the intellectual property rights of any person.
Disclaimer & Limitation of Liability
The material contained on this website is provided "as is" and without warranty of any kind either express or implied. Fullers360 does not warrant that the functionality of the website will be uninterrupted or error-free, that defects will be corrected or that this website is free of any virus or other harmful elements. Fullers360 does not warrant or make any representations regarding the correctness, accuracy or reliability of material contained on the website nor does Fullers360 accept liability for any special, indirect or consequential loss or damage, suffered or incurred in connection with the use of or inability to use the website.
Links to Other Websites
This website may contain links to other third-party websites. Fullers360 is not required to maintain or update the links. Links to other websites should not be construed as any endorsement, approval, recommendation or preference by Fullers360 of the owners or operators of the other website.
Fullers360 make no warranties and accept no liability in relation to material contained on external sites.
When bookings are made, or access is allowed to Captains Club membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information sent through this web site. Fullers360 makes no warranty in respect of the strength or effectiveness of that encryption and is not responsible for events arising from unauthorised access of the information you provide.
Fullers360 Terms & Conditions of Travel
All activities, operations and services provided by Fullers360 are subject to Fullers360’s Terms and Conditions of Travel, copies of these are available on Fullers360 web site.