As of 15 December 2018, Fullers360 will implement changes to the way we deliver freight to and from Waiheke Island. We’ll be operating Monday to Friday, and moving to a more agile system using smaller, more transportable trolleys. Due to new size and weight restrictions, we’ll no longer be able to carry large or oversized items that won’t fit into the new trolleys.
For more information on why we made these necessary changes, visit our customer update.
Dimensions (length x width x height)
Should not exceed:
210mm x 297mm x 20mm
Weight: 1 kg
Should not exceed:
300mm x 300mm x 230mm
Weight: 14 kg
The freight service operates Monday to Friday (closed weekends and public holidays).
The downtown Auckland freight shed accepts drop-offs and pick-ups between 8:00am and 2:00pm only.
We operate a flexible service based on demand and vessel capacity.
Departing Auckland: 3 sailings per day between 9:00am and 2:00pm
Departing Waiheke: 2 sailings per day between 9:00am and 2:00pm
Fullers360 Freight Office
Pier 1, Ferry Terminal
99 Quay Street
Phone: 09 367 9104
Hours of operation: Monday to Friday, 8:00am to 2:00pm (Closed weekends & public holidays)
Fullers360 Matiatia Ticket Office
Phone: 09 372 8305
Hours of operation (freight handling): Monday to Friday, 8:00am to 3:00pm (Closed weekends & public holidays)<
Each dedicated freight sailing can accept one trolley, with a maximum capacity of 40kg.
This service is only available between Auckland Downtown ferry terminal and Matiatia wharf.
This service operates Monday to Friday only.
The sailing times are flexible based on demand and availability of space on vessel.
Oversized goods and Items above the specified size and weight will not be accepted.
No bookings or layovers available at either wharf. Items need to be collected same day or will be sent to Auckland to be returned to sender.
Items need to be collected and payment arranged prior to availing the service.
Freight/packages must be labelled with the receiver’s contact information and securely packaged, and are transported at owner’s risk.
For transport of any urgent medications or lab samples that need to be transported at short notice, please call Fullers360 Freight Shed at 09 367 9104 to speak to one of our staff members. Outside our hours of operation, please call our Customer Care Centre at 09 367 9111.
Fullers’ liability for freight that is under Fullers' care and control is limited to liability pursuant to the Carriage of Goods Act 1979. The Act limits Fullers' liability to $1,500 per person. Consignors are advised to arrange their own insurance cover for amounts over $1,500.