Over the next 10 years, Auckland Council has a vision to transform the waterfront into an attractive, people friendly environment. Auckland Transport will be delivering the first part of this vision in 2021.

The Downtown programme will create a generous and welcoming destination along the water’s edge that is recognisably Tāmaki Makaurau. It will become a space that strengthens people’s connection with the Waitematā Harbour – a vibrant, transformed environment for all to enjoy.

Can I pre-book my ferry trip or tour and skip the ticket queues?

Yes! We recommend booking all travel and tours online so you can go straight to boarding with your e-ticket. Either print or download the e-ticket BEFORE you leave home and show/scan the e-ticket when boarding the ferry. Both a printed e-ticket or downloaded e-ticket to your mobile device will be accepted.

Will the construction at the downtown ferry terminal impact my travel times?

While the redevelopment is taking place there is significant construction occurring in and around walkways and roading that can affect both public and private transport, pedestrian access and customers boarding ferries.

The process of widening footpaths in the ferry basin may, from time to time, impede access to the ferry terminal and its adjacent piers. There may be pressure on waterside infrastructure, including Fullers360 Ferry ticket offices and embarkation piers. During this time, we recommend our customers allow more time to navigate the terminal and board their ferry.

Please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry.

Note: The time provided is estimated and does not include car parking and walk time to the terminal.

Through buying online and allowing a little extra time we hope your travel will be stress free.

Current Downtown Pier Map

Pedestrian access is shown via the red dotted lines.

Travel Alerts

These projects are certainly exciting, but from time to time, the works will impact our ferry services.

We’ll let you know about any disruptions to specific services via our Travel Alert system.

Download the MyFerry app and set your travel alert preferences to receive push notifications about your frequent routes.  

General updates can be found on Auckland Transport’s website.

If you’re interested in general information about the plans, we encourage you to visit Auckland Transport’s Downtown Programme page.  You can also subscribe to the weekly Downtown Newsletter for regular updates.

Related information



Work continues to progress with Auckland Transport’s Downtown Ferry Terminal project as part of Auckland Council’s vision to transform the waterfront into an attractive, people friendly environment.


Auckland Harbour Cruise - Best views of Auckland

Waiheke services to temporarily operate from Pier 1D & 1E

From Tuesday, 9 February Waiheke services departing and arriving from Auckland will berth at the brand-new Piers 1D & 1E. These changes are temporary while works are completed in the Ferry Basin as part of Auckland Transport and Auckland Council’s Ferry Basin Redevelopment project.

Please allow extra travel time while this temporary change is in place.

The Waiheke residents lane will continue at the brand-new Pier 1D & E.