COVID-19 Customer Update 24-03-20 2:00PM

Please be advised that our commuter ferry services, and Waiheke bus services will continue to run as scheduled on Tuesday 24th March and Wednesday 25th March until the last scheduled departure across all our routes.

From Thursday 26th March our services will run on an alternative timetable. We are currently working on the alternative timetable and plan to release the schedule as soon as it is available.

The Government announced on 23 March 2020 that New Zealand will be placed at alert Level 4 from 11.59pm on Wednesday 25 March. Public transport and ferry travel are an essential service and our operation will continue to run throughout the four-week period.

It’s important to note, that several routes are key to keeping people connected to Auckland - we take our role in supporting these communities seriously. Our operation will look different, but our focus remains the same – getting Aucklanders to where they need to be.

We encourage all our passengers to keep an eye on the Fullers360 website and My Ferry App as we release the new timetable.

We ask you to please observe the following physical distancing measures:

  • Observe the 1.5meters – 2meters social distancing on board vessels and in queues
  • Make use of the space on board our vessels
  • Wash your hands regularly with soap and water
  • If you are unwell, please use PPE gear while you travel with us
  • Please be kind to our crew who are working hard to get you where you need to be.

For information specific to customers who are travelling to self-isolate please visit: fullers.co.nz/customer-updates/customer-updates/covid-19-update-22-03-20-600pm/

COVID-19 Customer Update 19-30-20 7:30PM

Dear Customers,

As the New Zealand COVID-19 situation unfolds it’s clear we are in unprecedented times. The current situation is evolving daily, and we are committed to responding in the best interest of our customers and are dedicated to doing our part in public safety. We are working closely everyday with the new information from Ministry of Health and Auckland Transport and are working hard to respond quickly.

In line with the Ministry of Health, if you are feeling unwell you are advised to avoid public transport and stay at home. This is in the interest of public health.

Here are the new measures we are taking to keep our customers safe on board:

  • Removing unwrapped food from our cafes
  • There will be no use of customer keep cups allowed – takeaway cups are still available
  • Alternative travel arrangements are restricted to bus only, Uber will no longer be available as a replacement service – if a service is cancelled, we will advise via Travel Alert if there is a replacement bus
  • Increased cleaning and sanitisation of our vessels is taking place
  • You may see some of our crew wearing Personal Protective Equipment (PPE)
  • Social distancing on-board our vessels is encouraged. If possible we suggest customers leave one seat between other passengers

For those who continue to travel with us, this is our advice:

  • Where possible, travel off-peak and avoid crowds
  • Find a quiet space on board and make the most of fresh air
  • Wash your hands regularly using soap and water in the bathrooms or use the sanitiser on wharves and vessels
  • Be kind to one another, including our crew who are committed to keeping you safe

If you are feeling unwell and need to travel with us, this is our advice:

  • Find an isolated area on board the vessel to limit close contact
  • Wear a protective mask to limit spread
  • Regularly wash your hands with hand soap
  • Travel outside of peak times

If you are travelling home to self-isolate, this is our advice:

  • Practice social distancing and find a quiet space away from customers on board
  • Please wear PPE gear if you feel unwell
  • Travel outside of peak commuter periods
  • Make use of the outside space on-board
  • Utilise the hand sanitiser available on wharves, before boarding
  • Avoid touching surfaces where possible
  • Sealink is a service available to Waiheke where you can travel in your own vehicle

As always, our crew are here to help and ensure your journey is a safe one.

For the latest information please visit fullers.co.nz/covid-19-updates/


COVID-19 Travel Alert 17-03-20 10:41

If you are due to travel with us shortly, currently our services are all running to schedule and we don’t anticipate any changes until further notice. For any disruptions that occur we will notify customers through our travel alerts and the Fullers360 website. Please visit www.fullers.co.nz/travel-alerts/ to stay updated.

The safety of our customers and crew are top priority for us. We are following advice and guidance from the Ministry of Health and Auckland Transport in relation to our overall response, cleaning and protective equipment. In addition to regular daily cleaning, we have increased the frequency of cleaning and sanitising our vessels and ticket offices, and hand sanitiser is available for customer and crew use.  For our crew working on-board, they have the option of wearing Personal Protective Equipment should they require or request it.

Following advice on mass gatherings, we are monitoring the situation closely and aligning with Auckland Transport to act accordingly. Currently the restrictions around mass gatherings will not affect our services. Current travel advice includes avoiding peak commuter periods where possible.  

Everyone has a part to play and would encourage you to visit the Ministry of Health and follow their health and safety guidelines: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

The current situation is changing daily and are working hard to respond appropriately. Thank you for your patience as we work quickly to respond and update our vessels and ticket offices with information on hygiene protocols from the Ministry of Health.

Customer Updates Archive