Residents Lane helps Waiheke residents board their preferred sailings and get home during especially busy times in the summer season.
Waiheke Residents Lane will be open daily during the high season timetable, from 14 October 2019 to 3 May 2020.
From Downtown Auckland:
9.00am – 6.00pm
From Matiatia (Waiheke Island):
3.00pm – 6.00pm
Waiheke Island residents with the following pass types are eligible to use the Residents Lane boarding queue. Please note that from Saturday, 21 December, for all other pass types we’ll be requiring an additional Waiheke Residents Lane Card to indicate that you live or work on the island. See below for more information.
Pass types eligible to use Waiheke Residents Lane:
From 21 December, a Waiheke Residents Lane Card will be needed when travelling with these pass types:
Prior to 21 December, please understand that this queue is intended for Waiheke residents, and our team will use their best judgement when allowing use of Residents Lane.
To claim a Waiheke Residents Lane Card, please bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office by Saturday 21 December.
Matiatia Ticket Office staff will then take your photo and issue you an ID card. Waiheke residents’ ID cards will be valid for 2 years, and off-island workers’ cards will be valid for 1 year.
The Waiheke Island Residents Lane is intended to help all Waiheke residents make it on to their preferred sailing during the especially busy visitor season.
It is not a priority boarding lane but is intended to ensure a smooth boarding process for our customers.
We strongly advise residents to arrive in the Residents Lane at least 10 minutes prior to the scheduled sailing. This will make the boarding process easier and smoother for everyone.
If you have any questions, please ask our ticket office staff or wharf hosts for any clarification about Residents Lane.